Shipping Policy

  1. Free Shipping Threshold

    Orders across Pakistan will be shipped free of charge if they exceed a specified minimum order value of Rs 3500. This is an incentive to encourage larger purchases.

  2. Pakistan Post Office COD Fee

    If your order is delivered via Pakistan Post Office and is Cash on Delivery (COD), an additional Rs 75 fee will apply. This is a standard fee imposed by the Post Office. To avoid this charge, please consider paying in advance.

  3. Advance Payment Requirement for Large Orders

    For all orders valued above Rs 10,000, a 10% non-refundable advance payment is required to confirm the order. This amount will be deducted from the total payable at the time of final payment.

  4. Delivery Timeframe

    Customers can expect delivery to take 3-6 working days. This sets clear expectations for the delivery timeframe.

  5. Customer Responsibility for Information

    Customers are responsible for ensuring that they provide accurate and complete contact and address information when placing an order. This is important for successful and timely delivery.

  6. Order Verification

    If there is a mistake in the customer's order, a Caveman Organics (Private) Limited representative will contact the customer before processing the order. This allows for corrections and ensures that customers get what they intended to order.

  7. Delivery Attempts

    The courier service will make up to three delivery attempts before returning the order. This gives customers multiple opportunities to receive their package.

  8. Cash on Delivery (COD) Service

    The company offers Cash on Delivery (COD) as a payment option, which is convenient for customers who prefer to pay upon receiving their order.

  9. Direct Bank Transfer

    For customers who choose Direct Bank Transfer as the payment method, they are instructed to provide transaction proof. This verification step helps ensure that the payment is received and matches the order.

  10. Possible Delays

    Orders may be delayed due to factors beyond the company's control, such as bad weather conditions, courier company negligence, or unforeseen circumstances. This sets realistic expectations for customers and demonstrates transparency.

  11. Advance Payment Requirement for Reorders After Failed Deliveries

    Suppose a customer's order is returned due to multiple failed delivery attempts (i.e., refusal to accept, incorrect address, or unavailability during delivery). In that case, Caveman Organics (Private) Limited reserves the right to request an advance payment of 10% to 30% of the total order value before processing any future orders. This policy helps ensure that serious buyers place orders and reduces unnecessary delivery costs.