Shipping Policy

Shipping & Payment Policy | Caveman Organics (Pvt) Ltd.

At Caveman Organics, we value transparency, reliability, and your trust. Our goal is to make your shopping experience smooth and worry-free. Please take a moment to review our shipping and payment terms.

Free Shipping in Pakistan – Minimum Order Rs. 3,500

We offer free nationwide shipping across Pakistan on all orders above Rs. 3,500. This is our way of encouraging larger purchases while providing you with better value.

A nominal delivery fee will apply for orders below this amount based on your location and courier partner.

Cash on Delivery (COD) – Available Nationwide

We understand that many customers prefer to pay after receiving their order. That's why we offer Cash on Delivery (COD) for most areas in Pakistan.

However, if your delivery is handled by Pakistan Post, an additional Rs. 75 COD handling fee applies. This is a standard charge by the Post Office.

Pakistan Post Deliveries – Advance Payment Required

If your delivery address is in an area where only the Pakistan Post Office can deliver, we require a 10% to 20% advance payment before dispatching the parcel. This ensures order seriousness and reduces delivery risks in remote areas.

Advance Payment on Orders Above Rs. 10,000

For all orders with a total value exceeding Rs. 10,000, we require a 10% non-refundable advance payment to confirm your booking. The amount is deducted from your total at the time of delivery or final settlement.

Delivery Timeline – Fast, Reliable, Nationwide

Our standard delivery time is 3 to 6 working days across Pakistan. We work with top courier partners to ensure timely delivery. However, delays may occur due to:

  • Weather conditions

  • Courier company operations

  • National holidays

  • Remote locations

We’ll always keep you informed in case of any delay.

Customer Responsibility for Accurate Information

Please double-check your contact number, full name, and delivery address before placing an order. Incomplete or incorrect information may result in delays or failed deliveries.

Order Verification

Our customer support team may contact you if there's any uncertainty regarding your order. This helps us ensure that you receive exactly what you intended to purchase.

Failed Delivery Attempts & Reorder Policy

Our courier partners will attempt delivery up to 3 times. If delivery fails due to reasons such as unavailability, refusal to accept, or incorrect address, the parcel will be returned.

In such cases, for future orders, we may require a 10% to 30% advance payment before reprocessing your order. This policy helps minimize failed deliveries and ensures commitment from the buyer.

Direct Bank Transfer Option

We also accept payments via Direct Bank Transfer. Once the payment is made, please share a screenshot or transaction ID with our team on WhatsApp or via email. Orders will be processed once the payment is verified.

Unexpected Delays

We always strive for timely delivery, but some delays are beyond our control. If your parcel is late, we ask for your patience as we coordinate with our courier partners to resolve the issue.