Terms and Conditions

Refund, Replacement & Cancellation Policy

At Caveman Organics (Pvt.) Ltd., we want you to shop with confidence. If there is an issue with your order, please contact us so our team can assist you.

Damaged, Spilled, Incorrect or Missing Products

If your order arrives damaged, broken, spilled, incorrect, or with an item missing, please contact us within 24 hours of delivery.

To verify your claim, please provide clear photos or videos showing:

  • The outer packaging

  • The shipping label

  • The affected product or items

Once the issue is verified, we will offer an eligible replacement or refund, depending on the circumstances.

Refunds

Approved refunds will be processed after verification of the claim or returned product, where applicable.

Card Payment Refunds

For orders paid by debit card, credit card, Visa, Mastercard, or another supported card payment method, an 8% payment processing fee will be deducted from the refundable amount.

The remaining eligible amount will be refunded through the applicable refund method or to the customer's provided bank account.

If the refund is due to an error by Caveman Organics, such as receiving an incorrect or verified damaged product, the 8% deduction will not apply.

Refund & Replacement Exclusions

A refund or replacement may not be approved if:

  • The product was damaged after delivery due to misuse or improper handling.

  • Required product contents or items are missing when a return is required.

  • The claim cannot be reasonably verified.

  • A damaged, spilled, incorrect, or missing-item claim is reported more than 24 hours after delivery.

Order Cancellation

To cancel an order, please contact us as soon as possible and provide your Order ID.

Orders can generally be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return or delivery policy will apply.

For eligible refunds on cancelled orders originally paid by card, the 8% payment processing fee may be deducted.

Contact Us

For refund, replacement, or cancellation requests, please contact the Caveman Organics customer support team through the contact details available on our website.